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Former Bank of America employee offers inside look at bank's practices

19 hours ago ago from DailyFinance

While millions of credit card customers have been through the painful process of negotiating past-due or over-the-limit accounts, few have dealt with their credit company face-to-face. Usually, the conversation is with a customer-service representative in another city who cheerfully outlines the fees and penalties that the cardholder must pay, regardless of whether he or she can afford it. Jackie Ramos, a former "customer advocate" from the ...

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