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Conflict Management Training – Understanding unreasonable customer demands

22 hours ago ago from Self Improvement

Understanding unreasonable customer demands Why not try this the next time you're in your bank's branch:  Demand from the counter staff that they write off your mortgage or your credit card bills.  When staff politely respond that this is not possible, accuse them of giving you a mortgage or credit you couldn't afford so it's their fault! They might then look at you incredulously and try again to turn you down politely.  If you stopped at ...

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