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We've all heard the term, and we've all dealt with them at one point in our lives, probably hundreds of times so just what the heck is customer service? It is everything you do in your business. You are there for one reason and one reason only, to provide goods or services for your customers at a profit. Customer service is the policies and procedures put in place to ensure customer satisfaction. > That said it also much more than ...
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Guest Post: By Kausar Khan Despite the immense growth of other forms of online communication like podcasting and web conferences, email remains the number activity online, both in business and personal communication. A poll conducted by Gallup showed that 71% of internet users receive and send emails at least once every week. Email usage overshadows other popular online activities like blogging, music download, facebooking and shopping. ...
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