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Big Tick for Amazon Customer Service
18 hours ago ago from stevenclark.com.au
Mine is the world of book lovers. We open, caress, make lives with and endure the odd faux pas in the presence of the written word. My obsession with the english language is inherent in the blogs that roll from my fingers year after year, over 450 posts on this one alone (and its about the fourth iteration). I've been blogging at least every second day and often daily for around six years. Enter Amazon . We had five books in an Amazon ...
Related content10 Customer Service Trends for 2010
15 hours ago ago from BAM! — Delivering Customer Service in a Self-Service World
by Barry Moltz on December 16, 2009 I wrote in Small Business Trends this month about the customer service trends coming this next year. In 2010, customer service makes a big comeback. It becomes the new marketing. Forget about paying lip service to offering “great customer service”. Let go all of those “the customer is always right” myths. It’s time to offer outstanding customer service only because it makes economic sense for ...
Related content3 Keys to Customer Success
16 hours ago ago from B2B Marketing for Faster Sales Blog
As Vice President of Client Services at Genius , it’s not surprising that I take customer success and quality service very seriously. You might be surprised to learn, however, that customer success is so important here that most employees are measured (and compensated) on key success metrics like MRR growth, MRR churn and renewal rates. Why do we measure our staff based on these metrics? Because without a successful customer we can’t ...
Related contentTop Ten Companies that have burnt bridges with me
9 hours ago ago from MarkCarras.com
Top Ten Companies that have burnt bridges with me: 1. Sprint Too bad since Sprint is known for both the least reliable connections as well as the worst customer service. All mobile phone company's are evil, but Sprint is by far the worst. 2. Real Networks/Rhapsody They used to be ok, but it looks like their current business model is to pay companies like Verizon to crap on their customers and re-brand it as . Even Best Buy has ...
Related content2010: The year of transformation
13 hours ago ago from Welcome to 920
If 2009 was the year of survival, 2010 will be the year of transformation, says Steven Graham, head of Act On Insight, a business consultancy focusing on digital strategy. Vendors, distributors and integrators are putting in the groundwork to ensure post-recessionary growth, as Hamish Barwick, Divina Paredes and Amanda Sachtleben find. By Amanda Sachtleben, Hamish Barwick and Divina Paredes - Resellernews, Auckland | Wednesday, ...
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