Related Blog Posts

Customer feedback management tools advance, but still no social media

9 hours ago ago from Ptahhotep\'s views

By Christina Torode, Senior News Writer 01 Dec 2009 | SearchCIO.com Social media may be changing the way consumers and business customers provide feedback to stores, hotels and the public at large, but companies have yet to catch up to these new channels with their customer feedback management efforts. Some companies are still trying to figure out how and even if they should acknowledge those tweets, blogs and other public comment forums, ...

Related News

Nothing to see... move along.

Related Videos

Nothing to see... move along.