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The Dos and Don’ts of Handling Customer Complaints
8 hours ago ago from PR Fuel - Public Relations News & PR Tips
The way your company responds to customer complaints goes a long way to shaping how the public perceives you. Just look at my previous post: @Target Customer Service = Fail . Handle customer complaints properly, and you could be seen as a company that goes the extra mile to do the right thing and to ensure customer satisfaction. On the other hand, do the wrong thing when a customer complains, and you can sit back and watch your market share ...
Related contentWant to Improve Your Company? Listen to Your Bills | IntraLinks Blog, The Exchange
17 hours ago ago from IntraLinks Blog, The Exchange
IntraLinks.com › Blog › Want to Improve Your Company? Listen to Your Bills Want to Improve Your Company? Listen to Your Bills by David Sumka SVP, Finance Operations, IntraLinks POSTED ON December 8, 2009 The thing most people don’t know about billing issues is that they rarely have anything to do with billing. Of course, customers review, analyze and evaluate their bills. They will complain when they find something ...
Related contentHeathrow Express Turns London Paddington Station into an International Check in Zone
23 hours ago ago from cdponline.net
Heathrow Express Turns London Paddington Station into an International Check in Zone Business Wire, Dec 02, 2009 LONDON Heathrow Express, the fastest way from London to Heathrow, has made Paddington station the first UK railway station to offer Flight Information Display Screens and Common User Self Service Customer Check In Services. These facilities have been designed to make travelling to the airport more convenient and ...
Related contentWriting Customer Satisfaction Surveys that are Effective
8 hours ago ago from 1 Unity
Why should you bother? Good customer service is the life blood of any business. Although you should try and attract new customers good customer service will help generate customer loyalty and encourage repeat business. With each satisfied customer your business will secure many more customers through word of mouth and you should always keep in mind that if you are not taking proper care of your customers there is always a competitor that ...
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SYKES Builds Voice of the Customer and Voice of the Employee Programs on Vovici
8 hours ago ago from Good News Now
Vovici, the leading provider of Enterprise Feedback Management (EFM) solutions today announced that Sykes Enterprises (SYKES), a global leader in providing customer contact management solutions and services, has deployed Vovici as the enterprise platform for managing its Voice of the Customer (VOC) and Voice of the Employee (VOE) strategic initiatives. Customer feedback has always been a strategic pillar for SYKES, and they have constantly ...
Related contentVerizon Marks Third Anniversary of Launching FiOS TV in New Jersey by Expanding the Service to Three More Municipalities
6 hours ago ago from FanHouse
NEWARK, N.J., Dec. 8 /PRNewswire/ -- As it marks its third anniversary of offering FiOS TV across the state, Verizon has expanded its revolutionary TV service to three more municipalities, bringing to 348 the number of municipalities that have the service. Verizon is now the largest TV provider in New Jersey, exceeding Comcast and Cablevision, in terms of total locations served. The three additional municipalities where Verizon is offering ...
Related contentZeacom Introduces Record & Evaluate Module for ZCC Unified Communications and Contact Center Platform
9 hours ago ago from FanHouse
Zeacom , the leading global provider of unified communications and contact center software for small-to-medium-sized enterprises, today introduced its ‘Record and Evaluate’ module. A key add-on to its Zeacom Communications Center (ZCC) platform, this cutting-edge technology enables contact centers to record and evaluate customer calls with greater ease and accuracy, improving regulatory compliance and raising agent performance. “IP-enabled ...
Related contentInfoVista Unveils Ground-breaking Vista360 at TMForum Management World Americas Conference in Orlando
6 hours ago ago from Good News Now
InfoVista (Euronext IFV-FR0004031649) today announced the launch of a major new product at the TMForum Management World Americas Conference in Orlando, Fla. With a reputation for providing intuitive and innovative proactive service assurance solutions for service providers and enterprises, InfoVista continues to lead the market with the unveiling of Vista360 , a Web 2.0 application that offers flexible and simplified management of operational ...
Related contentAmdocs Shares Insights on Emerging Business Models and the Customer Experience at TM Forum's Management World Americas 2009
12 hours ago ago from Good News Now
ORLANDO, Fla., Dec. 8 /PRNewswire-FirstCall/ -- At Management World Americas 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, will share its insights for service providers seeking new business models, increased efficiencies and new service revenues. Amdocs' executives will lead and participate in panels focused on helping organizations adjust to changing market dynamics. Sessions include: -- Outsourcing as an ...
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