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How To Make Your Customers Happy
20 hours ago ago from Trizle
Happiness = relative. I get an F on a test. My teacher corrects the test score. I get a C. I'm happy . I get an A on a test. My teacher corrects the test score. I get a C. I feel horrible . Make Happy To make your customers happy, sprinkle the contrasting psychological principle sucka-goodness throughout every part of your customer contact points. That is, underpromise and overdeliver in every $&@#%^*+ thing that your company ...
Related contentSimply Connected
13 hours ago ago from Bouncing Off The Walls
This past Sunday we had the privilege of spending some time with an amazing Calgary photographer getting some family pictures done. Her name is Brandi Murray and her business is called Simply Connected Photography . Patience must be Brandi's middle name for working with a three-year-old over-actor who wants to pose too much and an eighteen-month-old with a mind of her own is no easy task I assure you! But, she took it all in stride and ...
Related contentSurveys, customers and Listening 2.0
19 hours ago ago from Social Media Academy Blog
It is really great that you care about your customers. You do surveys, you listen to what they say when you have them on the phone and of course when you meet in person. However, wouldn't it be better to really listen to what your customers have to say, whenever they say something (about you, your product, your service, what they like and what they are frustrated about, what their issues are, what your competitors do....)? As companies ...
Related contentDealing with negative WOM online
15 hours ago ago from Talk It Up!
Linda Bustos recently posted this research on how consumers use social media to both complain about customer service and evaluate service before a purchase: About a year and a half ago I posted an article Negative Word Of Mouth: Crisis or Opportunity? which included some findings from a Society for New Communications Research study : 59% of consumers use social media to vent their frustrations about ...
Related contentBuild Your Business Around Your Lifestyle And Incr
22 hours ago ago from tiovaaee
Build Your Business Around Your Lifestyle And Increase Your Gross Business Happiness Does your business bring you happiness? Is your business built around your lifestyle? Or is your life forced to conform to your business? Bhutan's King Jigme Singye Wangchuck gained some fame for putting forward the "radical" idea that a country's success should not be measured in terms of its GNP. Instead, he suggested measuring the success of a nation ...
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