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The most eagerly anticipated music service this side of the Atlantic Ocean didn't cross the pond this year. What's going on? I sat down with Gustav Söderström, Spotify's vice president of products, over the weekend. Spotify is a music service lets you stream more than 6.5 million tracks for free with advertising. The paid version, about 10 euros a month, gives you access on your phone and without ads. Co-founder and chief executive ...
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Whenever I need to purchase a battery for my laptop and I have to call customer service to place my order, I sometimes end up speaking to somebody with an Indian accent. This is a result of outsourced customer service by the computer company. A lot of companies in the U.S. are outsourcing manufacturing jobs and those related to services outside of the U.S., in countries like India and the Philippines. Labor is cheaper in these countries and ...
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