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The Myth of Customer Service
7 hours ago ago from Aridni
Everybody gives great customer service, just ask them! Have you noticed that a lot of employees just don't seem to care about the customers where they work? This attitude seems to be a growing trend. There is one big problem here, well other than just getting bad service. The problem is that many people think they are doing a great job and helping out their companies by being abrasive. They try to enforce rules and take ...
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Retail Sector Job Insecurity Not Translating into Quality Customer Service
8 hours ago ago from Good News Now
CAMBRIDGE, Mass., Dec. 8 /PRNewswire/ -- Despite working in a sector that has suffered job losses averaging roughly 50,000 per month since the start of the recession, retail employees are not providing high-level customer service, according to data from The SALT & Pepper Group's new Retail Service Quality Index (RSQI). The RSQI, which measures 39 separate service opportunities in retail settings, presents benchmark data on a scale from 0 to ...
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