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The Planet chosen for Venali IT Infrastructure

6 hours ago ago from Web Hosting Talk News

( The Hosting News ) HOUSTON – The Planet, a global leader in IT hosting, today announced that Internet messaging company Venali, Inc. (http://www.venali.com) has chosen the company to host its IT infrastructure. Headquartered in Miami, with offices in the United Kingdom, Germany and Singapore, Venali provides desktop and production fax solutions – including fax to e-mail conversion services – that streamline sending, receiving and managing ...

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Qwest: The Phone Company Nobody Wanted

12 hours ago ago from Stop the Cap!

Qwest, born from a merger between US West and Qwest Communications is up for sale.  Again.  Actually, analysts are wondering exactly when Qwest wasn't for sale over the last several years.  Like that odd house on the corner of your street that nobody wants to buy, Qwest keeps lowering its asking price, hoping would-be suitors will stop driving past. Qwest's service area Qwest has a lot going against it.  Unlike its bigger ...

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The John Lewis Secret to Customer Service – what can you learn?

20 hours ago ago from Alun Rees

From BNET insight. Say customer service and the one organisation that springs to many minds is John Lewis. The retailer pipped other retail rivals to the top slot in a recent poll by the Institute of Customer Service for customer satisfaction, closely followed by grocery stablemate Waitrose. Called the UK Customer Satisfaction Index , the poll found four out of the top ten brands recognised for customer service were retailers, ...

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Business Beyond IT: Better Customer Service

14 hours ago ago from SureFire IT Solutions

Time and time again, while in conversations with others, the topic of poor customer service keeps coming up.  People lament how terrible customer service is .  I believe that this was initiated with the economic boom  a few years ago.  It was nothing to have those in customer service jobs bounce from place to place then because they could for better pay or better work environment.  But now, why with purse strings being so tight hasn't ...

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Book Review – Light Their Fire – Using Internal Marketing to Ignite Employee Performance and WOW Your Customers

16 hours ago ago from Cure For Common Marketing

Authors: Susan M. Drake, Michelle J. Gulman, Sara M. Roberts If you have any doubt in your mind about the value and importance of internal marketing to build employee loyalty and performance this book will make you a believer! In just under 250 pages this how to book covers it all: the benefits of internal marketing; interesting case studies; proper messaging; audience segmentation; appropriate delivery systems; measurement tools; survey ...

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