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3 New Features For Virtual Call Center

11 hours ago ago from Sipy

We’re excited to announce the release of three new beta features for our Virtual Call Center technology. 1. Call Notes 2. Custom Caller ID 3. Call Distributor Summary Report Here are more details about each feature: Call Notes Using Call Notes, call center managers can create a custom web form so that agents can make notes (about contact info, lead source, call quality, etc.) for each call directly in the agent panel.

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