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Digitally Engaging – Virgin’s Michael Murphy
5 hours ago ago from Engagement in the Digital Age - Rich Bakers' Blog
Michael Murphy By Rich Baker In this post I get the chance to interview Michael Murphy a key player in Customer Service at Virgin Management. I am pleased to say he doesn't disappoint; his reflections on Customer Service are insightful, considered and he makes the complex simple. Virgin Management Ltd (VML) provides advisory and managerial support to all of the different Virgin companies and their specialist ...
Related contentSpiralight enhances service reliability with Sorrento’s DWDM
13 hours ago ago from PC's Telecom Blog
DENVER, USA: Sorrento Networks announced that Spiralight Network LLC, an optical transport service provider based in the upper Midwest, has selected Sorrento’s GigaMux 6400 to enhance service reliability and high-speed transport services for its customers based in Illinois, Minnesota and Wisconsin. Spiralight’s services include Lightwave, SONET, Ethernet, Fast/GIG E and basic TDM. Sorrento’ GigaMux 6400 offers a significantly smaller ...
Related contentPenGeo, Inc.
16 hours ago ago from Prolebrity
May, 1982 marked the beginning of PenGeo, Inc. George & Seretha Tinsley, two business minded visionaries created an institution and very appropriately named it after their 2 children, Penni and George. Little did they know that their dream would grow up to be such a grand institution. In 1984, they opened their first KFC restaurant with only 2 employees, George, Sr and Seretha. They had both excelled in the Colonel’s training program, so ...
Related contentHow To Use Branding To Grow Your Business
23 hours ago ago from IDORS Blog
Not only big companies or corporate names need to think about branding, this can also be applied to small businesses as well. Branding says a lot about you and your business, and this certainly true for a home-based, one person operation to a multinational company. This only means one thing, that having a good brand name or branding strategy can add a couple of figures to you sales. It doesn’t promise you to become large company overnight (no ...
Related content2009 Customer Visits | RightNow Customer Experience Blog
21 hours ago ago from Customer Experience Blog
Jump to content RightNow – On Demand CX Software 1-866-360-7669 RightNow delvers on demand CX software and services that create the best possible experience for your customers – through email, chat, web self-service, phone and more. Contact Us Home Worldwide Partners Communities Support My Briefcase is empty New to RightNow? Register or sign in Site Search Search Go Customer Experience Blog 2009 ...
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During a Recession, Holiday Shoppers Are Given a Hero’s Welcome
12 hours ago ago from The New York Times
If the doorman at Bergdorf Goodman seems a little more cheerful than usual this holiday season, or a salesman at Prada or Herm s offers to find a pair of shoes in your size without rolling an eye, do not act so surprised. Retailers are being extra nice, and not just to the regulars. Related Economy Adjusts Store Relations on Madison Avenue (February 18, 2009) They're offering a glass of Champagne as you enter David Yurman, ...
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