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Service Providers need to eliminate operational silos for effective Customer Experience Management says Subex | Free Press Release Distribution | India
25 minutes ago ago from AyaanBayaan (AB) News | Free Press Release Distribution | India
Need Metrics-Driven Customer Experience Management Systems to align customer experience with revenues and margins Subex Limited, a leading global provider of Operations and Business Support Systems (OSS/BSS), participated in an Insights Report released by the Telemangement Forum on Customer Experience Management (CEM), titled ‘Customer Experience Management: Driving Loyalty and Profitability’. This report takes a close look at strategies ...
Related contentFrost Sullivan Award Underlines Gunnebos Outstanding Customer Value Leadership
13 hours ago ago from Press Release Hub
LONDON , December 8 - The 2009 Frost & Sullivan Middle Eastern Oil & Gas Infrastructure Security Customer Value Leadership Award is presented to Gunnebo. The Sweden -based company offers complete security solutions to high security areas including banks, retail, and infrastructure protection sectors. It provides high value customer service with on-time installations, error-free security solutions, and reliable after-sales service. ...
Related content10 PR Tips for VARs and Tech Companies in 2010
21 hours ago ago from The Sage Closer
Here are 10 PR tips I often recommended to VARs and technology companies to help them 1) gain visibility in the media, 2) increase their SEO for certain keywords and 3) gain credibility in the eyes of customers and prospects. Identify what type of media your ideal customer follows. Examples include daily newspapers, radio, journals, blogs, LinkedIn, Twitter, Facebook, etc. A VAR may service mostly traditional customers that only rely ...
Related contentCMO 2.0 Influencer Conversation with Don Peppers
4 hours ago ago from emergencemarketing.com
I've been a long time champion of Don Peppers' work and so it was especially fun to conduct this CMO 2.0 Influencer Conversation with him. Don is the co-author of eight books, his latest one being Rules to Break and Laws to Follow , and he is also the co-founder of Peppers and Rogers. We started off by having Don give an overview of his latest book, which came out last year. At a high level, the book deals with the evolving landscape of ...
Related contentWant to Improve Your Company? Listen to Your Bills | IntraLinks Blog, The Exchange
15 hours ago ago from IntraLinks Blog, The Exchange
IntraLinks.com › Blog › Want to Improve Your Company? Listen to Your Bills Want to Improve Your Company? Listen to Your Bills by David Sumka SVP, Finance Operations, IntraLinks POSTED ON December 8, 2009 The thing most people don’t know about billing issues is that they rarely have anything to do with billing. Of course, customers review, analyze and evaluate their bills. They will complain when they find something ...
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Ezwim's Release 10 Increases Enterprise Control on Telecommunications and Reduces Telecom Costs
12 hours ago ago from FanHouse
AMSTERDAM, Dec. 8 /PRNewswire/ -- Ezwim, a leading global provider of Telecom Management Services for operators and enterprises, today announced the availability of Release 10 of its Total Telecom Management (TTM) services. The new release brings together all elements of a professional telecom management service and enables customers to access spend, inventory and service management information. Release 10 has a state of the art user ...
Related contentInfoVista Unveils Ground-breaking Vista360 at TMForum Management World Americas Conference in Orlando
4 hours ago ago from Good News Now
InfoVista (Euronext IFV-FR0004031649) today announced the launch of a major new product at the TMForum Management World Americas Conference in Orlando, Fla. With a reputation for providing intuitive and innovative proactive service assurance solutions for service providers and enterprises, InfoVista continues to lead the market with the unveiling of Vista360 , a Web 2.0 application that offers flexible and simplified management of operational ...
Related contentMedallia Customers Increase Market Value 10X Faster Than S&P 500
8 hours ago ago from Good News Now
MENLO PARK, Calif., Dec. 8 /PRNewswire/ -- Medallia, the global leader in software-as-a-service Customer Experience Management (CEM) solutions, today announced its seventh consecutive year of revenue growth. Year-over-year, Medallia grew its revenue by 38% and significantly expanded its customer base -- which includes Fidelity, Gold's Gym, Hilton, Hyatt and Sephora, among others -- and maintained a 99 percent renewal rate in 2009. Medallia's ...
Related contentAmdocs Shares Insights on Emerging Business Models and the Customer Experience at TM Forum's Management World Americas 2009
10 hours ago ago from Good News Now
ORLANDO, Fla., Dec. 8 /PRNewswire-FirstCall/ -- At Management World Americas 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, will share its insights for service providers seeking new business models, increased efficiencies and new service revenues. Amdocs' executives will lead and participate in panels focused on helping organizations adjust to changing market dynamics. Sessions include: -- Outsourcing as an ...
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