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Customer Service For Dummies (For Dummies (Business & Personal Finance)) (Paperback)
19 hours ago ago from Software Support Technical
I've worked in the customer support field now for seven years and I consider myself somewhat of an expert in the field.I bought this book because I thought that I could use a few suggestions or reminders to helpme hone my skills.What I found was a goldmine. When I first started inCustomer Service I dealt pricipally on the phone speaking to customers. That has changed and now I deal mainly via e-mail.The reason this bookwas so great for me ...
Related contentCustomer service strategy more important in emerging markets
9 hours ago ago from Ptahhotep\'s views
By Barney Beal, News Director 01 Dec 2009 | SearchCRM.com Hoping to turn to emerging markets to turn around your business in the recession? Better make sure you have a sound customer service strategy in place. Customers in emerging markets can be more sensitive to customer service than their counterparts in mature markets, according to the results of a recent survey by Accenture. The survey, conducted over the summer, ...
Related contentLucent Technologies’ Management ?
22 hours ago ago from Real Estate in Scottsdale AZ Condos and Old Town homes
Executive Summary We design and deliver the systems, software and services that drive next-generation communications networks. Backed by Bell Labs research and development, we use our strengths in mobility, optical, access, data and voice networking technologies, as well as services, to create new revenue-generating opportunities for our customers, while enabling them to quickly deploy and better manage their networks. Our ...
Related contentWhere old-fashioned customer service meets edgy technology (Boston Globe)
17 hours ago ago from the iPod way
Together, they added some bright splashes of color to the ultramodern, glass-and-steel palette of the Apple Store in Boston’s Back Bay.
Related contentIntuit Spreading Its Wings
1 hour, 42 minutes ago ago from i.n.s.i.g.h.t.s
SRC: http://www.bernama.com/bernama/v5/newsbusiness.php?id=459970 By Santhia Panjanadan KUALA LUMPUR, Dec 4 (Bernama) IntuitTech Sdn Bhd, a pioneer and leading provider of Asterisk IP-PBX and Nagios Enterprise Monitoring solutions plans to spread its wings to seven countries next year. The company which has its headquarters here, expects to do this through joint ventures with potential clients in the United States, Indonesia and ...
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