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From their end, Australian firms have come to trust Philippine call centers because their customers are often appeased by how courteous and helpful Filipino customer care agents are. Most customers call in irate Australian branches of international banks send their customer service functions to the Philippines because of the dynamic and constant upgrades of infrastructure in the country which Filipino outsourcing firms and the Philippine ...
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Image via Wikipedia Some of my regular readers may be aware of the fact that in 2009 our contact center operations was heading for implementation of COPC quality monitoring. An effort that in the end has delivered clear benefits for customers, employees and management. Just before Christmas publishing was not appropriate and therefore with some delay this post. Please note that implementing quality monitoring according to COPC or what ...
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