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Collaboration Best Practices: Giving Customers Control over How They Participate in the Community

7 hours ago ago from InQuiring Minds: InQuira's Blog

Part 4 in a 5 part series Over the past several months, many of our customers have started embracing new social networking approaches—and are now delivering better customer service as a result. Through these customer engagements, we’ve identified several best practices that are instrumental to the success of an organization’s social networking initiatives. Over the past few weeks, we’ve been discussing a few of these best practices. In ...

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Nicor National Selects Allegiance Engage to Boost Customer and Employee Engagement

18 hours ago ago from FanHouse

Allegiance, Inc. , a leading provider of Voice-of the-Customer (VOC) solutions that help companies capitalize on customer and employee engagement , today announced that Nicor National , a provider of turnkey energy efficiency and warranty solutions for utilities across the country, has selected the Allegiance Engage platform for managing, responding to and analyzing customer and employee feedback . “We operate in a highly competitive ...

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