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You just arrived as a new CTO; step one – get on the road
3 hours ago ago from From the front lines of building great software products
After a long and diligent recruiting cycle, you just arrived as a new CTO in an enterprise software company to lead both product management and software engineering activities. What you will do in the first 2 weeks will be critical to your success. Not all is well. Revenues are flat. Some large customers are at risk of not renewing their maintenance (or subscription) contracts. The latest and long-awaited major release has been ...
Related contentDoes Web 2.0 Change Companies’ Ability to…Huh? They Said What?
9 hours ago ago from The eMarketing Blog
There’s no ignoring the fact that Web 2.0 has raised the level of interaction with customers to new heights – allowing free-flowing feedback to emerge like never before. But I wonder how well companies are adjusting to – and using – the font of wisdom customers are spewing forth. In an age where customers are able to speak back to companies in countless new ways, I wonder: have companies changed the way they L-I-S-T-E-N? ...
Related contentThe Top 10 Priorities That Guard Your Five-Star Reputation
10 hours ago ago from Business Guard
Making money doesn't make your reputation... your reputation makes you money. Gala Gorman Whether your business is product or service-oriented, the loyalty and dedication of your customers is greatly dependent on your reputation. Your most effective sales force is your existing customer base. Word-of-mouth or the personal recommendation, serves to create an expectation that you must only live up to - rather than one that you must create ...
Related contentThe End of Buyer Beware
10 hours ago ago from My Brand of Insanity
Things have changed a lot over the past few years, which may be the biggest understatement I can muster. Technology, social media, and a plethora of other ways to communicate are quickly changing the dynamics of doing business or dealing with government. The bottom line is that bad news travels quickly. Poor service or shady business dealings have fewer places to hide. A blog post, tweet or YouTube video later and you will receive the wrath ...
Related contentAssistly Comes Out Of Stealth, Adds Mark Cuban And David Liu As Advisors
19 hours ago ago from The Far Edge
We’ve just gotten our first look at Assistly , a new startup that’s looking to provide businesses with a robust platform for engaging customers on everything from Email to Facebook and Twitter. We first caught wind of Assistly back in October when its founding members left AOL in tandem, but until now the company remained firmly in stealth. Today it’s launching a new ’sneak preview’ version of its site at Assistly.com , and they’ve given us a ...
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Help Desk Workers of the World to Unite; Zendesk Declares Today Love Your Help Desk Day
8 hours ago ago from FanHouse
Zendesk, an on-demand help desk solution, declared today Love Your Help Desk Day and released the results of a new survey conducted by Harris Interactive ® among 1,002 U.S. adults ages 18+ between November 20 th and 23 rd , 2009. The survey results show that, even in the midst of a difficult economic climate, service and support is critical and should not be treated as an afterthought. In fact, 79 percent of U.S. adults said that, when they ...
Related contentClickFox Nearing One Billion Monthly Customer Interactions
11 hours ago ago from Good News Now
ClickFox , the pioneering leader of customer experience analytics (CEA) software and solutions , today announced that it has grown its monthly processing volume to over 750 million customer transactions, up from 500 million earlier this year. These transactions consist of complex customer interactions—from IVR, retail, web, and call center, to handheld devices and interactive kiosks, enabling comprehensive cross-channel customer experience ...
Related contentMedallia Customers Increase Market Value 10X Faster Than S&P 500
12 hours ago ago from Good News Now
MENLO PARK, Calif., Dec. 8 /PRNewswire/ -- Medallia, the global leader in software-as-a-service Customer Experience Management (CEM) solutions, today announced its seventh consecutive year of revenue growth. Year-over-year, Medallia grew its revenue by 38% and significantly expanded its customer base -- which includes Fidelity, Gold's Gym, Hilton, Hyatt and Sephora, among others -- and maintained a 99 percent renewal rate in 2009. Medallia's ...
Related contentInfoVista Unveils Ground-breaking Vista360 at TMForum Management World Americas Conference in Orlando
9 hours ago ago from Good News Now
InfoVista (Euronext IFV-FR0004031649) today announced the launch of a major new product at the TMForum Management World Americas Conference in Orlando, Fla. With a reputation for providing intuitive and innovative proactive service assurance solutions for service providers and enterprises, InfoVista continues to lead the market with the unveiling of Vista360 , a Web 2.0 application that offers flexible and simplified management of operational ...
Related contentX-FAB Launches Third-Party IP and Design Partner Network to Link Customers With Optimal Resources; Expands In-House Technical Service Support
17 hours ago ago from FanHouse
X-FAB Silicon Foundries ( www.xfab.com ), the leading analog/mixed-signal foundry and expert in “More than Moore” technologies, today announced new strategic and technical customer support services that speed time-to-market, optimize supply chain organization, provide faster access to technical advice, and offer cost-savings for business unit design managers, project managers and foundry interface managers. Available now, the new services ...
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