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Collaboration Best Practices: Moderate by Exception
19 hours ago ago from InQuiring Minds: InQuira's Blog
Part 5 in a 5 part series Over the past several months, many of our customers have started embracing new social networking approaches—and are now delivering better customer service as a result. Through these customer engagements, we’ve identified several best practices that are instrumental to the success of an organization’s social networking initiatives. Over the past few weeks, we’ve been discussing a few of these best practices. In ...
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15 hours ago ago from Business Software Buzz Blog
This week, LoopFuse’s VP of Field Operations, Matt Quinlan, sat down with Helpstream’s Bill Odell to discuss utilizing Social CRM to create customer success. Quinlan oversees sales, marketing, and “customer success” at the on-demand marketing automation vendor, and gave some insight into how LoopFuse has been using a Helpstream community to optimize his work. Helpstream is a self-proclaimed provider of Social CRM, and offers integrations for ...
Related contentHow can I create a product which customers love?
11 hours ago ago from Ask A Good Product Manager
Question: What causes products to be desired and loved by customers? How is it that some products achieve huge customer loyalty and high usage (and therefore renewal revenues), and yet other products find it very hard to gain any long term traction? What are the key factors affecting and what can the PM do to move the needle? Answer from Alain Breillatt of Picture Imperfect : How do I make my product sticky? If you worked for 3M ...
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1 hour, 24 minutes ago ago from Cosmos
Links From Portals And Directories | Main | Want to be a Super Affiliate? Uncategorized Why Educated Consumers Are Better Customers Saturday, December 17, 2005 | Permalink | Educated Consumers. Not too long ago, a colleague asked me why we invest so heavily in consumer education. We have made a conscious decision to spend marketing dollars on consumer education for a very simple reason. Educated consumers are simply better ...
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15 hours ago ago from Jack Bog's Blog
An alert reader who's a Portland General Electric customer writes: Today when I hit my PO box, I was greeted with an envelope from PGE. The return address read, "Portland General Electric Company Trojan Customer Refund Administration." "Wow!" I thought, "I'd forgotten about this one. Maybe there'll be enough to pick up a bottle of Meyer's Rum for the family party." Alas, my cut was only $6.94 which, PGE tells me in the attached letter, "is ...
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