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2010 will be a busy year of customer relationship building…for marketers
22 hours ago ago from Tweeties' Blog
When Bruce Temkins of Forrester Research says on his blog ( http://experiencematters.wordpress.com ) that 2010 will be a busy year for customer experience, he says it right. Strategy, technology, knowing and building relationship with your customers, restoring purpose in your brand, and the list goes on, are all part and parcel of the busyness marketers will experience next year. The other day I was a participant (@ AdaMarcom ) on a ...
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