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The 10 Customer Service Trends for 2010 | Small Business Trends
7 hours ago ago from Local Search Marketing
Next Post Previous Post The 10 Customer Service Trends for 2010 By Barry Moltz on December 15, 2009 2010 Trends > 2010 Trends December 15, 2009 By Barry Moltz In 2010, customer service makes a big comeback. It becomes the new marketing. Forget about paying lip service to offering “great customer service”. Let go all of those “the customer is always right” myths. ...
Related content: How Does the Outsourcing of Customer Services Effect American Labor Force?
22 hours ago ago from Customer Loyalty Programs
Outsourcing cannot be considered a new phenomenon even though the rising attention toward this subject has brought lots of important issues into the daylight. Lots of service and even manufacturing companies started creating jobs overseas to gain wider access to foreign markets. They act as consultants auditors and perform other functions where their customers are. Putting it in other words, they have found customers and came to serve them. ...
Related contentSocial CRM for Larger Businesses: Customer Communities Could Be Key
21 hours ago ago from Business Software Buzz Blog
This week, LoopFuse’s VP of Field Operations, Matt Quinlan, sat down with Helpstream’s Bill Odell to discuss utilizing Social CRM to create customer success. Quinlan oversees sales, marketing, and “customer success” at the on-demand marketing automation vendor, and gave some insight into how LoopFuse has been using a Helpstream community to optimize his work. Helpstream is a self-proclaimed provider of Social CRM, and offers integrations for ...
Related content2010: The year of transformation
17 hours ago ago from Welcome to 920
If 2009 was the year of survival, 2010 will be the year of transformation, says Steven Graham, head of Act On Insight, a business consultancy focusing on digital strategy. Vendors, distributors and integrators are putting in the groundwork to ensure post-recessionary growth, as Hamish Barwick, Divina Paredes and Amanda Sachtleben find. By Amanda Sachtleben, Hamish Barwick and Divina Paredes - Resellernews, Auckland | Wednesday, ...
Related contentThere Are No Products, Only Services
7 hours ago ago from JasonKerchner.com
When I was in high-school, working at the supermarket, I was told that the customer is always right. Even if the customer is wrong, the customer is right, the trainer told me. Where did customer service go? How many of you have stories of mistreatment from cell phone companies? How many of you are sick of scripted, thoughtless customer service from computer manufacturers and software companies? How many of you have been ...
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