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When we walk into a store, bank, or hotel, chances are we’re instantly greeted with a friendly, “Hello, can I help you with anything today?” As customers we usually welcome this proactive offer of support because it helps us get what we need more quickly. However, what many companies don’t always appreciate yet is that people want the same level of support across all channels – and especially online. In fact, nearly 85 percent of consumers ...
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E-mail Autoresponders are an effective and automated way to communicate with your prospects and / or customers. Whether e-mails automatically to communicate or sales or products, any company can get support. Best of all, this is one of the cheapest and most effective ways to communicate to your list. Here are three ways your company will receive an e-mail responder. Stay ahead of your audience. Being able to stay ahead of your ...
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It's been a while already since the last time that I shared over here a blog post on the wonderful Adventures of Molly Discovering Social Software , so I thought it would be a good opportunity today to come and touch base on the latest episode available and which I didn't include in that previous article. Yes, indeed, it looks like Molly's adventures discovering social software at IBM continue and this time around, for episode #3 , on one of ...
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