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In 1995, I started a career in IT at a very large company. I left in 1996, only to come back to the same company in 2000, and I've been there since. One of my coworkers had a document tacked up on his cubicle wall called "The Ego-less Admin." It was a set guidelines of what someone in our line of work should consider whenever dealing with irate users. I still have that document today. Every now and then I read it just to help stay focused. ...
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